Franchise management software should connect the work that keeps every location running: booking appointments, accepting payments, scheduling staff, replenishing stock, communicating with clients, and measuring performance. As your brand grows, those workflows need to stay connected, with clear visibility for leadership and consistent standards across locations.
This guide explores five areas where MyTime supports that work for franchise service brands, with links to more detailed explanations of each.
What is franchise management software?
Franchise management software is a single platform that runs daily operations at every location while giving the franchisor a parent-level view and parent-level control of the whole system. For service brands in beauty, wellness, fitness, and pet care, that means scheduling, point of sale, client records, memberships, marketing, payroll data, and reporting in one place. The parent account sets pricing, policies, and standards once, and every location follows them.
How should a franchise platform handle payments and checkout?
It should let clients pay the way they prefer, help staff raise ticket value, and protect margin. MyTime supports:
- Afterpay at the register and online for gift cards and packages
- Apple Pay® and Google Pay™ in online booking
- Credit card surcharging where local rules allow
- POS checkout prompts that suggest the right add-on at payment
- Direct Debit so clients can pay memberships and other purchases from their bank account, typically at a lower processing cost than cards
- Package and membership credits applied to no-show and late cancellation fees
Afterpay and digital wallets are available to businesses that process payments through Stripe.
Read more: How Franchise Locations Earn More at Checkout.
How can AI help locations staff, stock, and market?
AI takes the first pass on decisions managers make every week:
- Labor Forecasting predicts bookings and required staff for every hour and flags when a location is over or under staffed.
- Inventory Forecasting builds draft purchase orders from predicted demand, seasonality, and vendor lead times.
- The AI Campaign Assistant helps teams write campaign copy and generate email images.
Read more: How MyAI Helps Franchise Locations Staff, Stock, and Market Smarter.
Which integrations matter most for multi-location brands?
The ones that remove double entry between the systems your locations already use.
ADP Workforce Now® Next Generation. MyTime sends regular hours, overtime, and commissions to ADP payroll, keeps new hires and terminations in sync, and links each location to its own ADP company code and pay group. Because MyTime is the source of truth for hours and commissions, payroll matches MyTime’s compensation reports.
Read more: Connecting Operations to Payroll at Scale
MyTime also connects with:
- ClassPass: availability and services update automatically, bookings land on the MyTime schedule, and ClassPass appears as its own booking source in reporting.
- Shopify: price, product detail, and inventory changes sync to the online store, with a Sell Online toggle on each product.
- Astro Loyalty: pet retailers sync client and purchase data from POS, and clients can redeem rewards at checkout.
- Webhooks and Partner API: for brands that need custom integrations with their own systems.
What should scheduling and client communication do for multi-location brands?
They should fill programs, recover cancellations, and keep every client conversation organized across locations.
Courses. Staff can enroll a client in a full series of recurring classes in one step instead of booking each session individually. Each course has rules for when clients can join and whether they commit to every remaining session, so a dog training franchise can run a fixed course while a studio offers a drop-in series. Staff can enroll clients from the web schedule or the Scheduler App on iOS and Android.
Read more: How Franchise Businesses Can Turn Classes Into Scalable Course Programs
Waitlists. When a service time or class is full, clients can join a waitlist and are notified automatically when a matching opening appears. A cancellation becomes a booked appointment without staff working the phones.
Read more: Waitlist Management for Franchise Brands: How to Capture Demand and Keep Your Schedule Full
Communicator Inbox. The updated Inbox puts every SMS, email, and chat conversation in one full-screen view, routed to the right location and tied to the client’s profile.
Read more: How Franchises Keep Every Client Conversation in One Place With MyTime Communicator
Automated messaging. Automated messages handle reminders, review requests, and win-back offers without staff having to remember them.
Read more: Automated Client Messaging for Franchise and Multi-Location Service Businesses
How do franchisors see and standardize performance across locations?
Franchisors need reports that roll up automatically and settings managed from the top:
- Membership Retention Report: shows memberships sold, active, continued, and cancelled across every location.
- Client Lifetime Value Report: estimates what each client is worth over time.
- Marketing Attribution Report: counts retail, package, gift card, and membership sales driven by campaigns.
Period-over-period comparisons show the trend against last month or last year. Parent-level settings keep pricing, policies, and client intake forms consistent everywhere.
Read more: How Franchisors See and Standardize Performance Across Locations.
How do you know your brand has outgrown its current software?
Common signs:
- Managers export data into spreadsheets to run payroll or reorder stock.
- Locations can’t offer the payment options clients ask for.
- Programs are booked one session at a time.
- Leadership can’t compare locations without assembling reports by hand.
If two or more sound familiar, the cost is already showing up in staff hours and missed revenue.
See how MyTime works for your brand. Book a Demo
