Americans prefer to schedule appointments with businesses online. The latest data confirms this:
- 60% of Americans book with businesses online
- Self-scheduling decreases no-shows by 17%
- Booking software contributes to up to 45% revenue increase
Therefore, providing an online booking option for clients is an evident way to increase profitability. It’s essential for any pet boarding business that wants to stay competitive within the market valued at $20 billion worldwide.
While some pet boarding businesses may hesitate to offer online booking for longer stays due to the limitations of certain software options, it’s important to recognize the benefits of providing this convenience to clients. Although many pet management software solutions are efficient for daily stays, there are options available that can effectively accommodate longer boarding periods.
When clients have to book for several days, the chance of error and client frustration increases. No client wants to find out that you mistakenly overbooked your doggy daycare hours before their flight.
How can you overcome common scheduling errors for longer stays and make booking convenient regardless of how complex your calendar gets?
Avoid Common Multi-Day Booking Errors With MyTime
Kennels have limited resources and restrictions concerning the number of pets that can stay at boarding facilities at the same time. For a doggy daycare, this could mean they can’t book more than 10 compatible dogs per person.
With incorrect bookings, you risk having more pets under your care than your capacity allows.
Overbooking, double booking, and incorrect dates are more likely to happen when the client books for consecutive days because systems often can’t track changes across multiple days.
How can you overcome these common multi-day scheduling mistakes that can lead to lost clients and revenue?
Use the scheduling software that is designed for complex business needs and that grows with your pet boarding franchise.
MyTime pet management software is created to help you manage intricate booking needs.
Simple Booking of Multi-Day Appointment With MyTime
To compare, this is how a typical booking process for a multiple-day stay looks from the dog owner’s perspective. Within your MyTime booking pages clients follow these steps:
- Choose which dog they want to schedule the appointment for
- Select a service they need (e.g. boarding)
- Choose the date range or one-day stay option
- Go to the checkout page
- Confirm the appointment
After this, they can start the same process of booking another pet.
MyTime then checks any errors and discrepancies to make sure that the available dates match your capacity.
Ensuring Compliance and Safety: Tracking Pet Requirements
It’s essential to ensure that all boarding dogs meet specific requirements regarding vet visits, documentation, and behavior.
The exact requirements might vary from one kennel to another, but they’re the prerequisites to creating a safe and healthy environment for staff and other dogs.
If you run a pet boarding franchise that takes care of hundreds of dogs, how can you make sure that everyone’s needs are met during their stay?
MyTime’s Detailed Dog Profiles
Keep track of all the essential information about dogs in detailed MyTime profiles. A typical dog profile states:
- Dog’s name
- Breed
- Weight
- Gender
- Vet’s name
- Vet’s phone
- The last vet visit
- Breeding status
- Last vaccination
Also, you can add notes concerning their behavior that the staff noticed during their last stay or write if a dog has any specific medication needs or dietary restrictions.
If they’re regularly updated, dog profiles provide the staff with all they need to prepare and provide the best care for the dogs in your kennels.
Ensure Clear Communication With Clients
To prevent booking errors arising from misunderstandings, MyTime’s integrated 2-way messaging feature enables you to directly communicate with clients and address any questions or concerns.
This feature is invaluable for situations where appointment changes or updated information regarding vaccinations are necessary.
For example, dog owners may inquire about bringing familiar toys, the required amount of medication, or whether they need to provide their own dog food. By facilitating direct communication, you can effectively address these queries and ensure a smooth booking process.
Make Booking at Pet Boarding Easy With MyTime
MyTime is a comprehensive pet management software solution that enables you to manage all aspects of your business, from scheduling and transactions to marketing.
In today’s competitive environment, having software that can effectively manage long-term boarding stays is essential for the success and growth of your pet boarding business.
MyTime is designed to adapt to your specific needs, providing greater visibility into your operations and ensuring a seamless booking experience for clients, regardless of your business size or the duration of their stays.
Schedule a free MyTime demo to learn how our software can enhance your pet boarding business.
