MyTime’s customizable POS delivers an “efficiency equation” — a tailored solution designed to streamline tasks, eliminate redundancies, and unlock new revenue streams.
With its modular design, MyTime allows you to build a POS system customized to fit your unique business needs.
From point-of-sale systems and inventory management to appointment scheduling, omnichannel booking, and automated marketing campaigns, MyTime’s customizable POS empowers businesses to operate more efficiently and boost profitability.
Ready to leave behind rigid software that doesn’t adapt to your business? Discover the flexibility and power of MyTime’s customizable POS today.
Understanding Modularity in Business POS & Other Software
Imagine wearing prescription glasses with the wrong prescription. At first, you might see a little clearer, but within the hour you’ll likely end up with a raging headache.
That’s the headache many businesses face with traditional software solutions. Because it forces them to adapt their workflows in order to fit the program’s limitations.
But a one-size-fits-all solution simply doesn’t work. Worse still, it doesn’t allow your business to realize its growth potential.
A modular, or customized software solution gives business and franchise owners the ability to select and integrate specific components or modules based on their needs.
For example, customers usually visit Starbucks for a quick pick-me-up coffee. Traditional software solutions might require Starbucks to include a complex appointment scheduling system. Something that is simply irrelevant to their business model.
By using MyTime’s modular system, you eliminate unnecessary features, streamline operations, make room for growth, and save valuable resources.
The Benefits of a Fully Customizable POS System
According to the International Franchise Association (IFA), the U.S. franchise industry is experiencing steady growth, with the number of establishments projected to surge by over 15,000 units (1.9%) to reach 821,000 in 2024.
Among those expected to see the highest increase? Personal service based businesses.” I want to make sure we aren’t attracting food service or restaurant as MyTime is not designed for that space.
But with so many franchises competing for a slice of the pie, how can you make sure you’re putting your best foot forward?
The Harvard Business Review says the answer lies in a modular system.
“Because modularity boosts the rate of innovation, it shrinks the time business leaders have to respond to competitors’ moves.”
Expanding your multi-location business relies on centralized control and flexible software solutions.
Centralized Management for Multi-Branch Operations
The truth is, that handling operations across multiple salons, spas, or wellness centers can be a logistical nightmare. Challenges arise when trying to ensure a consistent customer experience, monitoring performance, and maintaining smooth staff scheduling.
MyTime’s customizable, modular system offers a centralized management software solution, providing a bird’s-eye view of your entire network from a single, unified platform.
Imagine for a moment what it would be like running a thriving chain of pet salons. In the past, you would have had to rely on a number of different platforms to handle appointment schedules, staff availability, and inventory levels across all locations.
Today, you can have all your data feed into a central platform with MyTime.
This allows you to:
- Maintain appointment consistency with omnichannel booking technology: Forget any frustration for clients. They can now book appointments at a time suitable for them either online or through a mobile app with real-time availability.
- Staff scheduling optimization: Your locations have to be able to meet unique client demand at each branch. With MyTime, you’ll maximize efficiency by identifying those busy periods and scheduling your staff accordingly.
- Automate inventory management: Manage all your products across locations and use MyTime to trigger reorders when supplies are low. This prevents stockouts and ensures your staff have everything they need to perform at an optimal level.
Tailored Solutions
Businesses can customize their experience by selecting specific modules that align with their size, industry, and workflow.
With any unnecessary features removed, you get a streamlined user experience for all employees, regardless of their role or location.
Additionally, there are role-based features that ensure that employees interacting with customers only see features relevant to them, such as appointment scheduling and client management. Alternatively, managers have access to functions like inventory management and reporting.
Cost-efficiency
Sick of paying for what you don’t need? Traditional management software tends to include a tonne of features, many of which you don’t actually need.
The best part? MyTime’s modular system is a pay for what you need model which means you avoid spending extra cash on features you don’t currently require.
Scalability
This modular system means that you can easily add new modules as your business expands to accommodate your changing needs.
For example, a beauty salon may not need a complex point-of-sale and inventory management solution in its initial stages. However, as the retail section of the salon expands, a more robust and integrated POS & Inventory management system may be needed. With MyTime adding on these features is a breeze.
The MyTime Platform: A Modular Approach to Business Management
With hundreds of customizable features, MyTime is a comprehensive platform that adapts to the way you run your business, not the other way around.
It sounds simple. And it is.
Some of the key modules on offer include:
Online Bookings & In-Store Appointment Scheduling:
- Responsive online booking experience
- Web app for managing schedules
- Mobile app booking for Android and iOS
- Native online booking through Google Search, Google Maps and Google Home
- Booking through Instagram pages and photos as well as Facebook Pages and posts
- Client walk-in waitlist (including estimated times)
All of these features mean that you can increase appointment bookings, reduce scheduling errors, streamline staff scheduling, and improve client satisfaction
Point of Sale (POS):
- Generate receipts
- Track sales
- Payment splitting
- Barcode scanning
- Accept payments anywhere
- Integrate with credit card processing
- Membership sales and management
- Ability to split tips between staff members
- View the client’s past purchase history for easier upsells
Our POS features ensure a more efficient checkout process, reduce errors, accept a variety of payment methods for the convenience of your customer, and improve the tracking of data sales.
Client Management:
- Detailed client profile
- Customizable fields
- Purchase history
- Segmentation for marketing
- Individual pet records (for pet care businesses)
- Expiration reminders
- Record of messaging and marketing history
Everyone enjoys feeling special which can be tough as your franchise expands. The way to your client’s heart and return visits is through a personalized experience.
Use MyTime to do just that and improve client retention, launch targeted marketing campaigns as well as identify upselling opportunities.
Marketing:
- Automated email campaigns
- Automated text message campaigns
- Client referral programs
- Reputation management
- Social media integration
- Push notifications and appointment confirmations to reduce no-shows
- Last-minute flash sales by location, service and staff member
Analytics are incredibly important when it comes to personalized marketing.
With MyTime, automated and integrated marketing means you save time and resources, and simultaneously raise awareness, promote services across social media channels and gain invaluable customer insights and feedback.
Inventory Management:
- Generate reports
- Set reorder points
- Track inventory locations
- Integrate with inventory tools
- Automated alerts for timely re-orders
- Cost and expiration date by shipment
- Ability to reopen closed purchase orders
Running out of best-selling products is yesterday’s problem. MyTime optimizes ordering, minimizes stockouts, and reduces waste.
And sustainability is an important factor for clients and consumers today. Surveying 23,000 consumers, a report by Bain & Company found that 64% of people reported high levels of concern about sustainability.
Environmental consciousness is on the rise, and businesses that prioritize sustainability through their operations will likely gain a competitive edge.
As for the benefits of a customizable software solution, these are just some that allow you to take control of your franchise’s operations.
With this modular design, you can tailor a system that seamlessly integrates with your existing workflows, creating a smooth client experience and efficient day-to-day management.
Position your franchise for success by providing the tools and flexibility you need to thrive.
Real-World Applications
So how have businesses leveraged MyTime’s modular approach to optimize their operations and drive growth?Scenthound, a pet grooming franchise with a revolutionary focus on pet wellness wanted to expand its reach.
Their Vision?
To become the first membership-based dog grooming franchise in the US.
This unique model, centered on providing essential grooming services like skin, coat, ear, nail, and teeth care, required a technology partner who could keep pace with their rapid growth and cater to their specific needs.
The Challenge?
Scenthound’s initial attempts at managing their business with a combination of point-of-sale (POS) solutions proved inadequate.
These generic systems weren’t designed for the nuances of pet care. For instance, features like scheduling appointments based on dog breed size and price, managing pet vaccination records, and tailoring services were missing.
Additionally, their membership model, where memberships were linked to individual pets rather than owners (allowing multiple memberships per owner), wasn’t supported.
The Perfect Fit?
MyTime.
Scenthound recognized the need for a comprehensive solution that could adapt to their unique business model. They found the answer in MyTime, a software specifically designed to empower franchise growth.
MyTime offered several key advantages:
- Flexibility and Customization: MyTime’s modular design allowed Scenthound to create a tailor-made solution. Features like membership management at the pet level, scheduling by breed, and automated pet-focused communication were easily integrated.
- Centralized Control and Franchisee Freedom: The MyTime platform provided Scenthound’s corporate team with a central hub for managing services, products, prices, and promotions across all franchises. Franchisees, on the other hand, had the flexibility to personalize certain settings like offering local products or service specials.
- Seamless Integration: MyTime’s all-in-one solution eliminated the need for multiple, disparate software programs. Appointment scheduling, point-of-sale, inventory management, marketing tools, and even pet records with intake forms were all housed under one roof, streamlining operations and data flow.
- Mobile Grooming Services – A Competitive Edge: Recognizing the growing demand for convenience, Scenthound wanted to offer mobile grooming services. MyTime’s platform supported this vision by providing iOS and Android apps for groomers. These apps facilitated scheduling, navigation, in-app pet record updates, and mobile payments, creating a seamless on-demand experience for customers.
- Custom Development: Beyond the core functionalities, Scenthound required further customization. MyTime’s team developed their proprietary “travel tickets,” streamlining the handoff process for mobile grooming appointments.
The Results
The results were nothing if not game-changing. In fact, this collaboration ensured that Scenthound saw:
- Rapid Franchise Growth: With easy franchisee onboarding and a user-friendly system, Scenthound was equipped to scale rapidly. New locations were quickly set
up with pre-configured settings and staff trained efficiently, minimizing ramp-up time. - Enhanced Customer Experience: A personalized and pet-focused experience became a hallmark of Scenthound. Customers benefited from features like online booking, mobile grooming convenience, and access to pet history across all locations. This consistency built trust and loyalty.
- Cost Savings and Operational Efficiency: Eliminating the need for multiple software solutions translated to significant cost savings for Scenthound. Additionally, streamlined workflows and automated features improved operational efficiency, allowing them to focus on delivering exceptional customer service.
Scenthound’s ambitious vision became a reality with the help of MyTime’s flexible and scalable franchise management software.
Mike Schoen, Scenthound’s COO had this to say:
“With our rapid expansion plans, it’s essential that the software is easy to use. MyTime delivered – and has continued to deliver – on our needs.”
This successful partnership shows how the right technology can be a driving force for innovation and growth.
A Scalable Solution for Streamlining Your Multi-Location Business
In order to thrive, franchises and multi-location businesses need an adaptable and robust management software solution. One that reflects their strengths and needs to scale successfully.
It’s as simple as that.
Gone are the days of molding your growing business to prehistoric, one-size-fits-all software.
Because you are unique, as is your business. And it should be treated as such.
Leaning on a customizable, modular software solution for your franchise means catering to individual client needs, improving operational efficiency, and increasing revenue.
With MyTime you can easily scale and grow your business, and as you do, MyTime accommodates your expansion and evolving needs. Not the other way around.Get ahead with MyTime and book a demo today.
