{"id":41527,"date":"2025-12-16T22:00:33","date_gmt":"2025-12-16T22:00:33","guid":{"rendered":"https:\/\/get.mytime.com\/?p=41527"},"modified":"2025-12-16T22:00:33","modified_gmt":"2025-12-16T22:00:33","slug":"the-2025-mytime-year-in-review-what-we-delivered-what-our-merchants-gained-and-whats-coming-in-2026","status":"publish","type":"post","link":"https:\/\/get.mytime.com\/test\/the-2025-mytime-year-in-review-what-we-delivered-what-our-merchants-gained-and-whats-coming-in-2026\/","title":{"rendered":"The 2025 MyTime Year-in-Review: What We Delivered, What Our Merchants Gained, and What\u2019s Coming in 2026","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>2025 was one of MyTime\u2019s most significant years of product development. As franchise and multi-location brands pushed for greater efficiency, clearer reporting, modern guest experiences, and more automation, we focused on solving real operational challenges \u2014 not just adding features.<\/p>\n<p><strong>At the core of this year\u2019s roadmap was one mission: streamlining operations, enhancing customer engagement, and leveraging AI-driven insights to help service-based businesses scale efficiently.<\/strong><\/p>\n<p>Every release this year supported that mission \u2014 and laid the groundwork for transformative improvements coming in 2026.<\/p>\n<hr \/>\n<h1><strong>2025 at a Glance: Improvements That Helped Merchants Operate Smarter<\/strong><\/h1>\n<ul>\n<li>Faster, more flexible scheduling for complex workflows<\/li>\n<li>Stronger membership and recurring revenue tools<\/li>\n<li>Clearer financial reporting and franchise-wide visibility<\/li>\n<li>More automation and client engagement capabilities<\/li>\n<li>Better inventory accuracy and margin controls<\/li>\n<li>Enhanced enterprise security and role-based governance<\/li>\n<li>A 2026 roadmap designed to modernize the entire front-of-house experience<\/li>\n<\/ul>\n<hr \/>\n<h2><strong>Smarter Scheduling Built for Real Operational Complexity<\/strong><\/h2>\n<p>Scheduling is one of the biggest sources of friction for multi-location service brands. In 2025, MyTime focused on reducing manual work and eliminating edge-case booking scenarios that slowed teams down.<\/p>\n<h3><strong>What we improved<\/strong><\/h3>\n<ul>\n<li>Support for\u00a0<strong>multi-staff &amp; multi-client<\/strong>\u00a0services<\/li>\n<li><strong>Multi-pet &amp; multi-family<\/strong>\u00a0booking online and in-app<\/li>\n<li>A new\u00a0<strong>Resource View<\/strong>\u00a0for assigning rooms &amp; equipment<\/li>\n<li><strong>Calendar-view online booking<\/strong>\u00a0for clients<\/li>\n<li>Expanded support for\u00a0<strong>multi-day appointments<\/strong><\/li>\n<\/ul>\n<h3><strong>What these features\u00a0<em>mean<\/em><\/strong><\/h3>\n<p>Scheduling now adapts to the way franchise operations actually work \u2014 not the other way around.<\/p>\n<h3><strong>Value our merchants gained<\/strong><\/h3>\n<p>\u2192 Fewer errors, smoother booking flows, and significantly less back-and-forth between staff and clients.<\/p>\n<hr \/>\n<h2><strong>More Powerful Membership &amp; Recurring Revenue Tools<\/strong><\/h2>\n<p>Memberships are core to predictable revenue, but most systems make them rigid or difficult to manage at scale.<\/p>\n<h3><strong>What we improved<\/strong><\/h3>\n<ul>\n<li><strong>Weekly\/biweekly billing<\/strong>\u00a0options<\/li>\n<li><strong>Cross-client credit sharing<\/strong>\u00a0where appropriate<\/li>\n<li>Ability to\u00a0<strong>restrict value credits<\/strong>\u00a0by item or service<\/li>\n<li>Hidden\u00a0<strong>\u201csecret link\u201d purchasing flows<\/strong><\/li>\n<\/ul>\n<h3><strong>What these features\u00a0<em>mean<\/em><\/strong><\/h3>\n<p>Operators can configure memberships to match their exact business model without losing visibility or control.<\/p>\n<h3><strong>Value our merchants gained<\/strong><\/h3>\n<p>\u2192 More stable recurring revenue, increased flexibility, and franchise-wide consistency in how credits and benefits are used.<\/p>\n<hr \/>\n<h2><strong>Financial Reporting &amp; Franchise Oversight That Improved Month-End<\/strong><\/h2>\n<p>Multi-location financials are notoriously time-consuming because systems often handle transactions, royalties, and adjustments differently from store to store.<\/p>\n<h3><strong>What we improved<\/strong><\/h3>\n<ul>\n<li>Enhanced\u00a0<strong>Time-of-Use reporting<\/strong><\/li>\n<li>Additional\u00a0<strong>royalty tracking fields<\/strong><\/li>\n<li><strong>ACH settlement<\/strong>\u00a0delay configuration<\/li>\n<li><strong>POS invoicing<\/strong>\u00a0capabilities<\/li>\n<li>More detailed\u00a0<strong>Cloud9 transaction &amp; decline logging<\/strong><\/li>\n<\/ul>\n<h3><strong>What these features\u00a0<em>mean<\/em><\/strong><\/h3>\n<p>Franchisors and operators finally have clarity into how revenue is earned and how funds move across the business.<\/p>\n<h3><strong>Value our merchants gained<\/strong><\/h3>\n<p>\u2192 Faster month-end close, fewer manual adjustments, and cleaner franchise-wide financial insights.<\/p>\n<hr \/>\n<h2><strong>Enhanced Messaging, Automation &amp; Client Engagement<\/strong><\/h2>\n<p>Client communication determines show rates, retention, and rebooking \u2014 but most systems treat messaging as an afterthought.<\/p>\n<h3><strong>What we improved<\/strong><\/h3>\n<ul>\n<li><strong>Multi-step<\/strong>\u00a0pre- and post-appointment messaging<\/li>\n<li>Integrated\u00a0<strong>NPS<\/strong>\u00a0surveys<\/li>\n<li>Automatic\u00a0<strong>fallback delivery<\/strong>\u00a0(SMS \u2192 email \u2192 push)<\/li>\n<li><strong>Dedicated SMS numbers<\/strong>\u00a0per location<\/li>\n<li><strong>Text-to-refer<\/strong>\u00a0from the booking widget<\/li>\n<\/ul>\n<h3><strong>What these features\u00a0<em>mean<\/em><\/strong><\/h3>\n<p>Operators now have reliable, automated communication that keeps clients engaged throughout their lifecycle.<\/p>\n<h3><strong>Value our merchants gained<\/strong><\/h3>\n<p>\u2192 Higher show rates, stronger retention, and more referral volume without adding operational load.<\/p>\n<hr \/>\n<h2><strong>Inventory Management Improvements for Faster Decision-Making<\/strong><\/h2>\n<p>Inventory accuracy impacts margins, cash flow, and client experience \u2014 especially across large networks.<\/p>\n<h3><strong>What we improved<\/strong><\/h3>\n<ul>\n<li>Filters by\u00a0<strong>brand, vendor, and category<\/strong><\/li>\n<li>Margin &amp; pricing edits in\u00a0<strong>vendor profiles<\/strong><\/li>\n<li><strong>Out-of-stock<\/strong>\u00a0filters across all stores<\/li>\n<li><strong>MIN\/MAX<\/strong>\u00a0editing directly inside POs<\/li>\n<\/ul>\n<h3><strong>What these features\u00a0<em>mean<\/em><\/strong><\/h3>\n<p>Brands get clearer visibility into stock status and profitability across every location.<\/p>\n<h3><strong>Value our merchants gained<\/strong><\/h3>\n<p>\u2192 Less shrink, better cash management, and faster decisions on reorders and product strategy.<\/p>\n<hr \/>\n<h2><strong>Enterprise Security &amp; Access Controls for Growing Brands<\/strong><\/h2>\n<p>As franchise networks scale, so does risk. 2025 focused on strengthening governance and reducing unauthorized changes.<\/p>\n<h3><strong>What we improved<\/strong><\/h3>\n<ul>\n<li><strong>IP verification<\/strong><\/li>\n<li>More granular\u00a0<strong>role-based access levels<\/strong><\/li>\n<li>Expanded\u00a0<strong>audit trail<\/strong>\u00a0visibility<\/li>\n<\/ul>\n<h3><strong>What these features\u00a0<em>mean<\/em><\/strong><\/h3>\n<p>Strong oversight at both the franchisor and location levels.<\/p>\n<h3><strong>Value our merchants gained<\/strong><\/h3>\n<p>\u2192 More control, more accountability, and reduced operational risk.<\/p>\n<hr \/>\n<h1><strong>A Look Ahead: What\u2019s Coming in 2026<\/strong><\/h1>\n<p>2026 will be the most transformative year in MyTime\u2019s history, with advancements that modernize day-to-day operations and deepen platform intelligence.<\/p>\n<hr \/>\n<h2><strong>1. Faster, Modern Scheduler and POS Interface<\/strong><\/h2>\n<p>A complete frontend redesign that improves speed, reduces clicks, and increases ease of use.<\/p>\n<h3><strong>Value merchants will gain<\/strong><\/h3>\n<p>\u2192 Faster workflows, easier staff training, and smoother daily operations.<\/p>\n<hr \/>\n<h2><strong>2. AI That Supports Operators Automatically<\/strong><\/h2>\n<p>AI will expand across the platform to surface insights, automate routine tasks, and enhance guest experiences.<\/p>\n<h3><strong>Key AI Enhancements Coming<\/strong><\/h3>\n<ul>\n<li>AI performance benchmarking<\/li>\n<li>AI alerts for operational issues<\/li>\n<li>AI receptionist + chatbot with API access<\/li>\n<li>AI voice booking<\/li>\n<li>Customer LTV tracking<\/li>\n<\/ul>\n<h3><strong>Value merchants will gain<\/strong><\/h3>\n<p>\u2192 Better decisions, earlier issue detection, and more bookings handled automatically.<\/p>\n<hr \/>\n<h2><strong>3. Smarter Marketing &amp; Revenue Attribution<\/strong><\/h2>\n<p>2026 will bring next-generation tools that show what truly drives revenue across locations.<\/p>\n<h3><strong>What\u2019s Coming<\/strong><\/h3>\n<ul>\n<li>Revenue-based attribution<\/li>\n<li>New email template designs<\/li>\n<li>AI-generated campaign copy<\/li>\n<li>Demographic enrichment<\/li>\n<\/ul>\n<h3><strong>Value merchants will gain<\/strong><\/h3>\n<p>\u2192 Clarity on ROI and better conversion from marketing efforts.<\/p>\n<hr \/>\n<h2><strong>4. Inventory Forecasting (Launching Early 2026)<\/strong><\/h2>\n<p>Predictive forecasting that anticipates stock needs based on demand, seasonality, and location-level patterns.<\/p>\n<h3><strong>Value merchants will gain<\/strong><\/h3>\n<p>\u2192 Fewer stockouts, fewer overpurchases, and smarter inventory planning.<\/p>\n<hr \/>\n<h2><strong>5. Operational Efficiency Upgrades for Large Brands<\/strong><\/h2>\n<h3><strong>Coming Enhancements<\/strong><\/h3>\n<ul>\n<li>ADP payroll integration<\/li>\n<li>Audit trails expanded across settings + availability<\/li>\n<li>Support for Ingenico AXIUM terminals<\/li>\n<\/ul>\n<h3><strong>Value merchants will gain<\/strong><\/h3>\n<p>\u2192 Lower admin burden and stronger enterprise-wide consistency.<\/p>\n<hr \/>\n<h1><strong>A Note of Thanks \u2014 and a Look Ahead<\/strong><\/h1>\n<p>Everything we delivered in 2025 \u2014 and everything we\u2019re building in 2026 \u2014 is shaped by real conversations with operators. The feedback and real-world experiences shared by\u00a0<strong>our merchants<\/strong>\u00a0continue to influence our product direction in meaningful ways, and we\u2019re grateful for the trust they place in MyTime.<\/p>\n<p>If you\u2019re exploring MyTime and want to see how these updates can strengthen your operations, we\u2019d be happy to walk you through the platform.<\/p>\n<p>\ud83d\udc49\u00a0<a href=\"https:\/\/mytime.com\/#request_a_demo\" target=\"_blank\" rel=\"noopener\"><strong>Schedule a conversation with our team<\/strong><\/a>\u00a0to explore how MyTime can support your growth in 2026.<\/p>\n<p>Thank you for being part of this journey. We\u2019re excited for what\u2019s ahead.<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>2025 was one of MyTime\u2019s most significant years of product development. As franchise and multi-location brands pushed for greater efficiency, clearer reporting, modern guest experiences, and more automation, we focused on solving real operational challenges \u2014 not just adding features. At the core of this year\u2019s roadmap was one mission: streamlining operations, enhancing customer engagement, [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":7,"featured_media":41528,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"nf_dc_page":"","footnotes":""},"categories":[17,20],"tags":[262,75],"industries":[],"business_size":[],"feat":[],"class_list":["post-41527","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-articles","category-company-news","tag-mytime","tag-mytime-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The 2025 MyTime Year-in-Review: What We Delivered, What Our Merchants Gained, and What\u2019s Coming in 2026 - MyTime<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/get.mytime.com\/test\/the-2025-mytime-year-in-review-what-we-delivered-what-our-merchants-gained-and-whats-coming-in-2026\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The 2025 MyTime Year-in-Review: What We Delivered, What Our Merchants Gained, and What\u2019s Coming in 2026\" \/>\n<meta property=\"og:description\" content=\"2025 was one of MyTime\u2019s most significant years of product development. 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