{"id":37351,"date":"2024-10-17T21:43:42","date_gmt":"2024-10-17T21:43:42","guid":{"rendered":"https:\/\/garrettk145.sg-host.com\/?p=37351"},"modified":"2024-12-20T22:55:26","modified_gmt":"2024-12-20T22:55:26","slug":"pet-grooming-and-boarding-clients-what-do-they-really-want","status":"publish","type":"post","link":"https:\/\/get.mytime.com\/test\/pet-grooming-and-boarding-clients-what-do-they-really-want\/","title":{"rendered":"Pet Grooming and Boarding Clients: What Do They Really Want?","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Every new client who schedules a grooming appointment at your pet salon or books a boarding stay at your dog boarding services has the potential to become a loyal customer.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dog owners understand that taking their dog to a groomer is more than aesthetic. It\u2019s part of their healthcare. Regular visits to the groomer prevent painful coat matting and keep a dog\u2019s skin healthy and parasite-free.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Also, if they\u2019re happy with their dog\u2019s grooming result or stay in your boarding facilities, they will book another and even recommend you to others.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Therefore, clients repeatedly need services that you provide within your <\/span><a href=\"https:\/\/www.mytime.com\/pets\"><span style=\"font-weight: 400;\">pet business<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What matters to pet owners when deciding which salon or kennel to book and why they keep coming back?<\/span><\/p>\n<h2><strong>Know How Clients Search for Pet Businesses<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">When clients look for pet salons and boarding services, they consider:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Referrals from other dog owners (or clients reviews)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Brand reputation of a grooming salon or boarding kennel<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Location of the salon or kennel<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Booking options (can they schedule online or choose a specific service and groomer)<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In other words, they seek a local and flexible service and prioritize the business they can trust. This isn\u2019t surprising because almost every (<\/span><a href=\"https:\/\/www.pewresearch.org\/short-reads\/2023\/07\/07\/about-half-us-of-pet-owners-say-their-pets-are-as-much-a-part-of-their-family-as-a-human-member\/\"><span style=\"font-weight: 400;\">97% of surveyed dog owners<\/span><\/a><span style=\"font-weight: 400;\">) say that they consider their pets family members.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">How can you build trust with potential clients with MyTime software?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Customize online booking for your pet services, use reputation management to gather positive client reviews, update the business listing to be your client\u2019s first choice on Google, and tailor the Branded Guest App to your unique business.<\/span><\/p>\n<h2><strong>Building a Loyal Base of Clients in the Pet Space<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Cultivating a loyal client base is essential for pet grooming and boarding businesses, as it provides greater predictability for income and facilitates organic growth through word-of-mouth referrals.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Key factors that influence client loyalty include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Strong Client-Staff Relationships:<\/b><span style=\"font-weight: 400;\"> Clients appreciate feeling understood and valued by the grooming or boarding staff.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Positive Pet Experiences:<\/b><span style=\"font-weight: 400;\"> A comfortable and stress-free environment for dogs is crucial.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Affordability:<\/b><span style=\"font-weight: 400;\"> While pet owners are willing to invest in their pets, price remains a significant consideration, with <\/span><a href=\"https:\/\/www.statista.com\/topics\/1258\/pets\/#topicOverview\"><span style=\"font-weight: 400;\">74% of dog owners<\/span><\/a><span style=\"font-weight: 400;\"> citing it as a primary factor.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Recognizing the importance of stability and routine for dogs, pet owners are more likely to return to grooming and boarding services where their pets feel comfortable and relaxed.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To build strong relationships with pet owners, foster open communication and prioritize their needs, creating a stress-free environment for their dogs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While pet owners are spending more on their pets than in previous years, it&#8217;s important to offer competitive pricing and high-quality services.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">MyTime management software empowers you to create membership programs and special discounts, rewarding loyal clients while maintaining a balance between cost and quality.<\/span><\/p>\n<h2><strong>Learning About Client\u2019s Preferences<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Loyal clients appreciate when groomers and boarding staff demonstrate an understanding of their dog&#8217;s needs and preferences.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">MyTime pet salon software enables you to create individual profiles for each client, linked to their respective dog profiles. This allows you to easily access relevant information and prepare for appointments effectively.<\/span><\/p>\n<p><b>Pro Tip: <\/b><span style=\"font-weight: 400;\">To provide personalized care, consider adding detailed notes about clients and their dogs to their profiles within MyTime. This is particularly valuable for pet salons and boarding kennels that handle a large number of clients.<\/span><\/p>\n<h3><strong>Communicating Expectations With Clients<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Setting the right expectations can make all the difference between clients who return to your salon and those who leave a negative review.<\/span><\/p>\n<p><strong>Let\u2019s break down what clients commonly expect from dog boarding and pet salons in the table below.<\/strong><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Business Type<\/b><\/td>\n<td><b>Dog Boarding<\/b><\/td>\n<td><b>Pet Grooming Salon<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Cleanliness &amp; Hygiene<\/b><\/td>\n<td><span style=\"font-weight: 400;\">Clean kennels, bedding, and play areas<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Clean, sanitary grooming tools and salon areas<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Safety &amp; Security<\/b><\/td>\n<td><span style=\"font-weight: 400;\">Secure facilities, 24\/7 monitoring, emergency plans<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Safe handling of pets, secure grooming stations<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Exercise &amp; Playtime<\/b><\/td>\n<td><span style=\"font-weight: 400;\">Scheduled playtimes, outdoor walks, socialization<\/span><\/td>\n<td><span style=\"font-weight: 400;\">None expected, although pets may need space to relax<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Personalized Care<\/b><\/td>\n<td><span style=\"font-weight: 400;\">Attention to dietary needs, medication management<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Personalized grooming requests, attention to pet sensitivities<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Pricing<\/b><\/td>\n<td><span style=\"font-weight: 400;\">A clear pricing structure, with optional add-ons like special diets or activities<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Clear pricing, optional services like special shampoos or nail trimming<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Trained Staff<\/b><\/td>\n<td><span style=\"font-weight: 400;\">Staff trained in pet behavior, first aid<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Experienced groomers, gentle handling<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Routine &amp; Structure<\/b><\/td>\n<td><span style=\"font-weight: 400;\">Set feeding times, play, and rest schedules<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Timely grooming appointments with minimal wait<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Transparency<\/b><\/td>\n<td><span style=\"font-weight: 400;\">Daily updates, webcams, and report cards on behavior<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Clear communication about the grooming process, results<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">You can talk to clients directly with MyTime\u2019s 2-way messaging. Pet salons use it for reference photos (e.g. of the grooming the client wants) or to let them know if they can\u2019t make it to the appointment.<\/span><\/p>\n<h2><strong>Get More Loyal Clients With MyTime Pet Software<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">MyTime software is an all-in-one management tool for your pet salon or boarding business. Customize it to your needs and use it to manage:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Inventory<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Marketing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bookings<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Transactions<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Analytics<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Staff and client profiles<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reputation and listing<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In other words, you\u2019ll have all the technology you need to get more clients and build a growing base of loyal customers.<\/span><\/p>\n<p><a href=\"https:\/\/meetings.hubspot.com\/marcusslater\/mytime-discovery-call?uuid=97db09da-43c0-49cc-a7aa-e283016d86f3\"><span style=\"font-weight: 400;\">Book a free demo<\/span><\/a><span style=\"font-weight: 400;\"> and get started today.<\/span><\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>Every new client who schedules a grooming appointment at your pet salon or books a boarding stay at your dog boarding services has the potential to become a loyal customer. Dog owners understand that taking their dog to a groomer is more than aesthetic. It\u2019s part of their healthcare. Regular visits to the groomer prevent [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":7,"featured_media":38096,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"nf_dc_page":"","footnotes":""},"categories":[17],"tags":[75,126,100,127],"industries":[45],"business_size":[22,23],"feat":[24,34,28,33],"class_list":["post-37351","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-articles","tag-mytime-blog","tag-pet-boarding","tag-pet-grooming","tag-repeat-business","industries-pet-care","business_size-franchise","business_size-multi-location","feat-appointment-scheduling","feat-location-franchise-management","feat-marketing-hub","feat-reputation-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Pet Grooming and Boarding Clients: What Do They Really Want?<\/title>\n<meta name=\"description\" content=\"Pet boarding and grooming clients consider their pets a part of the family. 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